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News You Can Use

FINRA and SEC Announce 2018 Exam Priorities

J.D. Power and Associates Releases 2017 U.S. Small Business Banking Satisfaction Study

J.D. Power and Associates Releases 2017 Full Service Investor Satisfaction Study

J.D. Power and Associates Releases 2017 Retail Banking Satisfaction Study

J.D. Power and Associates Releases 2017 Financial Advisor Satisfaction Study

Sales Quality Group Launches Online Branch Audit Services

OCC Updates Retirement Plan Handbook



About the Company

Sales Quality Research Group, Inc. is a Tempe, Arizona-based research firm founded in 1993 and incorporated in 1997 by Jim Rensel, the principal owner and President, and Dr. Kenneth Kehrer, a part owner. Sales Quality Group is one of the nationís leading providers of research services for banks, thrifts and credit unions, as well as their brokerage firm and insurance company partners. Since 1993, Sales Quality Group has conducted well over 200,000 in-person and telephone shops and surveys of retail bank employees, bank investment and insurance sales personnel (both brokers and licensed branch employees), as well as all types of bank and investment program customers.

Clients: Over the past decade, Sales Quality Group has conducted in-person mystery shops and telephone studies for more than 100 banks and credit unions throughout the United States, including AmericanWest Bank, Arvest Bank, Bank of New York, Banco Popular, Bank of the West, Bank of California, Citibank, Citizens Bank, Commerce Bank (St. Louis), First Hawaiian Bank, First Bank (St. Louis), First Tennessee Bank, Hancock Bank, HSBC, PacTrust Bank, Popular Community Bank, Provident Bank of New York, UBS, Union Bank of California, and Territorial Savings, plus a dozen smaller banks and thrifts. Sales Quality Group has also conducted research studies for several major credit unions, including Evansville Teachers FCU, Golden 1, Logix, Kinecta, Patelco, and Partners (Disney), as well as two-dozen clients of PSCU, the nation's leading Credit Union Service Organization.

To learn more about Sales Quality Group's capabilities and to discuss your specific needs in more detail, please contact Jim Rensel at (480) 967-7500, Bill Gutkowski at (480) 426-1572 or Suzette Drake at (480) 426-1573.