News Articles


J.D. Power 2019 Retail Banking Satisfaction Study

April 25, 2019 - Ten years after great recession, innovation overcomes reputation as bank switching hits record low, J.D. Power finds. A decade after the financial crisis, the banking industry's reputation remains below pre-crisis levels, yet customers are shrugging off their concerns. Record high innovation and improving customer service result in high satisfaction-with only 4% of customers switching banks in the past year. The J.D. Power 2019 U.S. Retail Banking Satisfaction Study, includes a look back at trend data starting in 2009 to examine the evolution of the customer experience during a period of massive industry transformation. Read more

J.D. Power 2019 Full Service Investor Satisfaction Study

March 14, 2019 - Volatile markets strain investor satisfaction and increase flight risk, J.D. Power finds. Findings from the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study provide compelling data about investors' increasingly negative perceptions of their investment performance, which affects their future investment intentions and, ultimately, firms' overall performance. The study was conducted in December 2018 when market volatility was at a four-year high and many investors were experiencing the worst returns since the financial crisis. Not surprisingly, investor satisfaction suffered, but amidst that struggle, important insights about what separates the best advisors in any market have emerged. Read more

J.D. Power 2018 Financial Advisor Satisfaction Study

June 28, 2018 - Female Financial Advisors Key to Recruiting Women into Industry to Close Gender Gap. Current estimates suggest that women now control 51% of total U.S. wealth, yet despite the significant attention that fact has received within the industry, women still represent just 16% of all financial advisors. One key to closing this gap is creating more advocates among existing female advisors, who are best positioned to influence other women to enter the industry. Read more

J.D. Power 2018 Full Service Investor Satisfaction Study

March 29, 2018 - Millennial Investor Loyalty Hinges on Advisor Relationship, Not Technology, J.D. Power Finds. Millennials, the generation poised to inherit a significant portion of the estimated $30 trillion great wealth transfer, are the least loyal group of full-service investors. According to the J.D. Power 2018 U.S. Full Service Investor Satisfaction Study, the key to full-service firms not only attracting but retaining Millennial1 wealth is not new technology or mobile offerings, but cultivating great relationships and human, goals-based advice. Read more

FINRA and SEC Announce 2018 Exam Priorities

January 2018 - In January of this year, both FINRA and the SEC published their 2018 Exam Priorities. Click one of the links below to view either document. You can also find copies of both documents on the Resources page of our website.

FINRA 2018 Exam Priorities

SEC 2018 Exam Priorities

J.D. Power 2017 Small Business Banking Satisfaction Study

October 26, 2017 - J.D. Power and Associates released the 2016 U.S. Small Business Banking Satisfaction Study. This study found that overall satisfaction among small business banking customers has declined due to dissatisfaction with problem resolution and with the most frequently used transaction methods, branch and online. However, satisfaction with fees has increased.

J.D. Power 2017 Retail Banking Satisfaction Study

April 28, 2017 - J.D. Power and Associates released the 2016 Retail Banking Satisfaction Study. This study found that consumer satisfaction with retail banks has improved significantly, due largely to improvements made by big banks.